Understanding Information Systems Usage Behavior in E-Government: The Role of Context and Perceived Value

This work provides an alternative conceptualization of the information systems (IS) success model for further understanding of user behavior in government. A context-value-behavior framework is proposed. This study investigates the relationships among perceived quality, normative pressure, perceived values, satisfaction and intention to use IS in government. Analytical results indicate that user intention to use IS in government is markedly influenced by social value and functional value and not by conditional value and satisfaction. The contextual factors, i.e. normative pressure, information quality of IS, and service quality from support of IS department, are crucial for enhancing users’ intention to use IS in government.